Responsible Lending
Credit that is affordable, and used well.
As a co-operative bank, our responsibility to members goes beyond sanctioning a limit. We want every rupee of credit to improve lives, never to add to the burden.
- Hidden charges
- 0
- Rates and fees disclosed upfront
- 100%
- Foreclosure charges on prepayment
- ₹0
- Access to your limit and statements
- 24/7
Our Commitment to Members
Good credit helps you through hard times, not into them.
At Swasakthi, we measure success not only by financial performance, but by the real improvement our credit lines bring to members' lives.
Every limit is set carefully, based on your repayment capacity, and we never encourage over-borrowing. We want you to have credit when you need it, and to pay nothing when you don't.
From medical emergencies to children's education, we believe responsible lending and community well-being go hand in hand.
Paperless Lending
Application, approval, e-sign and repayment all happen online, cutting paper and branch trips while keeping your records clear and secure.
Financial Literacy
We hold regular sessions in schools and community centres to help members understand interest rates, statements and credit scores, and borrow with confidence.
Community Partnerships
We work with NGOs, government bodies and local institutions to extend responsible credit and financial education across the region.
Six Principles of Responsible Lending
Every credit line safe, fair and sustainable.
Limits You Can Afford
We assess income, repayment history and existing obligations to set a limit that suits you, and avoid over-lending.
- Repayment capacity check
- Tiered limits
- Periodic review
Transparent Pricing
Interest, processing fees and late charges are shown clearly before every drawdown, with itemised statements and no hidden costs.
- Fees shown before drawdown
- Clear e-statements
- No foreclosure charges
Due-Date Reminders
We remind you before every due date by app notification and SMS, and offer extension and restructuring options to members facing difficulty.
- EMI reminders
- Extension & restructuring
- Grace period
Data Privacy
We follow data protection requirements strictly. Member data is used only for credit and service, and never sold to third parties without consent.
- Encrypted storage
- Minimal data collection
- Informed consent
Fraud Protection
We monitor unusual transactions in real time and let you freeze your credit line instantly to keep your money and account safe.
- Transaction monitoring
- One-tap freeze
- Aadhaar e-KYC verification
Fair & Respectful Service
We follow RBI guidelines on fair practices and recovery, and provide a grievance channel so every member is treated with dignity.
- Fair recovery practices
- Dedicated support
- Grievance redressal
Questions or need help?
If you have questions about limits, charges or repayment, or would like to work with us on financial literacy, please get in touch.